IMPOSSIBLE TO IGNORE LTD
Last updated: 27 October 2026
1. Introduction
Impossible to Ignore Ltd is a company registered in England and Wales under company number 17520141.
In this Privacy Policy, references to "we", "us" and "our" mean Impossible to Ignore Ltd.
Website: impossibletoignore.co
Email: [email protected]
Impossible to Ignore Ltd provides personal branding, reputation strategy, coaching, mentoring, publishing services, educational resources, digital products and professional development experiences.
We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase our products, engage with our services, subscribe to our communications or otherwise interact with our business.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of data protection legislation, Impossible to Ignore Ltd is the data controller responsible for the personal information described in this policy.
If you have any questions about how we handle your personal information, please contact us at [email protected].
2. Our Data Protection Principles
We take your privacy and the security of your personal information seriously.
When processing personal data, we follow these principles:
We collect personal information only for specified, explicit and legitimate purposes.
We collect only the information reasonably necessary to provide our products, services and business activities.
We process personal information lawfully, fairly and transparently.
We take reasonable steps to ensure the information we hold is accurate and up to date.
We do not retain personal information for longer than necessary.
We implement appropriate technical and organisational measures to protect personal information.
We respect your rights under applicable data protection legislation.
We will not sell your personal information to third parties.
3. How We Collect Your Personal Information
We may collect personal information when you interact with Impossible to Ignore Ltd.
This includes when you:
Visit our website at impossibletoignore.co.
Subscribe to our newsletter or email communications.
Download a free resource, workbook, guide or other digital product.
Purchase a digital or physical product.
Enquire about or purchase our coaching, mentoring, consulting or reputation strategy services.
Apply to work with us through our publishing services.
Participate in a workshop, programme, masterclass or online course.
Register for or attend one of our events, retreats or professional experiences.
Complete an application form, questionnaire, survey or assessment.
Contact us by email, telephone, website enquiry form or social media.
Participate in an online community, group or programme operated by us.
Provide feedback, testimonials or reviews.
Enter into a commercial or contractual relationship with our business.
We may also collect certain information automatically when you browse our website, including technical information about your device and how you interact with our website.
4. What Personal Information We Collect
Depending on how you interact with our business, we may collect the following categories of information.
Personal and Contact Information
This may include:
Your name.
Email address.
Telephone number.
Postal or billing address.
Business name.
Job title or professional occupation.
Social media handles or website address.
Business and Professional Information
Where you enquire about our services or work with us, we may collect information about:
Your business, professional background and experience.
Your business goals and aspirations.
Your personal brand and professional reputation.
Your products, services and commercial activities.
Your intended audience or customers.
Your publishing ambitions, manuscript or book concept.
Information you voluntarily share during coaching, mentoring or consulting sessions.
Transaction and Financial Information
When you purchase products or services, we may collect:
Billing information.
Purchase history.
Payment status.
Transaction records.
Information necessary to process invoices, refunds or contractual payments.
Payments may be processed through secure third-party payment providers.
We do not ordinarily store complete payment card details ourselves.
Technical and Website Information
When you visit our website, certain information may be collected automatically, including:
IP address.
Browser type and version.
Device information.
Operating system.
Pages visited.
Time spent on our website.
Referral sources.
Website interactions.
Cookie and tracking information.
Special Category Personal Data
In certain circumstances, you may voluntarily share sensitive personal information during coaching, mentoring, publishing or event participation.
This might include information relating to your health, personal circumstances or experiences.
We do not routinely require this information.
Where we need to process special category personal data, we will ensure that an appropriate lawful basis and additional condition under data protection legislation apply.
Where explicit consent is relied upon, we will obtain that consent before processing the information.
We encourage you not to provide sensitive personal information unless it is relevant and necessary for the service being delivered.
5. How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing our products and services
To deliver coaching, mentoring, consulting, publishing, educational programmes, digital products and other services you have purchased or requested.
Managing client relationships
To communicate with you, arrange appointments, maintain client records and provide ongoing support.
Publishing services
To assess publishing enquiries, review book proposals and manuscripts, manage publishing projects, coordinate editorial and production services, and fulfil our contractual obligations.
Event management
To administer registrations, communicate event information, manage attendance and deliver workshops, retreats and professional experiences.
Email marketing and communications
To send newsletters, updates, educational content, invitations and promotional information where permitted by law.
Processing transactions
To manage purchases, payments, invoices, refunds and financial records.
Improving our website and services
To understand how visitors interact with our website and improve our products, services and customer experience.
Responding to enquiries
To respond to questions, requests, applications and communications.
Legal and regulatory compliance
To fulfil legal obligations, maintain appropriate records and protect our legitimate business interests.
We will only process your personal information where we have a lawful basis for doing so.
6. Our Legal Basis for Processing Personal Information
Under UK GDPR, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may rely on the following:
Consent
Where you have given us permission to process your personal information for a specific purpose.
For example, when you subscribe to receive marketing emails or consent to certain website cookies.
You may withdraw your consent at any time.
Contractual Necessity
Where processing your personal information is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
For example, when delivering publishing services, coaching programmes or purchased products.
Legal Obligation
Where we are required to process or retain information to comply with legal requirements, including tax, accounting and regulatory obligations.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms.
This may include maintaining business records, improving our services, responding to enquiries, preventing fraud and managing existing client relationships.
Vital Interests
In exceptional circumstances, we may process personal information where necessary to protect someone's life.
Where we process special category personal data, we will also identify an appropriate additional condition under Article 9 of UK GDPR.
7. Email Marketing and Communications
We use email communications to share information about our services, publishing opportunities, educational resources, events, products and business updates.
You may receive marketing communications from us where you have provided consent or where another lawful basis and the applicable electronic marketing rules permit us to contact you.
Our communications may include:
Newsletters and educational content.
Information about our coaching and mentoring services.
Publishing opportunities and author programmes.
Invitations to events, workshops and professional experiences.
Product launches and promotional offers.
Business news and updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.
Alternatively, you can email [email protected].
We will process your request promptly and in accordance with applicable legislation.
Unsubscribing from marketing communications will not prevent us from sending essential transactional or service-related communications concerning products or services you have purchased.
8. Third-Party Platforms and Service Providers
We use third-party technology platforms and service providers to operate our business and deliver our products and services.
Depending on the services you use, these may include:
Website and online services
Showit and other platforms used to host and operate our website, landing pages and online content.
Email marketing
Flodesk, which we use to manage email subscriptions, communications and marketing campaigns.
Payment processing
Stripe and other payment providers used to process transactions securely.
Digital products and online programmes
Platforms such as Circle and Stan, where applicable, to provide access to digital products, communities and educational resources.
Forms and applications
Platforms such as Typeform, where applicable, to collect enquiries, applications and customer information.
Publishing and distribution
Third-party publishing, printing and distribution providers, including Amazon Kindle Direct Publishing and IngramSpark, where necessary to deliver contracted publishing services.
Business administration
Secure cloud-based storage, communication, accounting and project management services used in the operation of our business.
We only share personal information with third parties where necessary for legitimate business purposes, to deliver our services, to fulfil contractual obligations or where otherwise permitted by law.
We expect third-party service providers acting on our behalf to implement appropriate security and data protection measures.
Some providers may act as independent data controllers for certain activities, such as payment processing. Their own privacy notices will explain how they process information in those circumstances.
9. International Data Transfers
Some of the third-party platforms and service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.
This may include relying on UK adequacy regulations or implementing appropriate contractual safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
We will take reasonable steps to ensure that personal information transferred internationally receives an appropriate level of protection.
10. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, disclosure, alteration or destruction.
These measures may include:
Password-protected accounts and systems.
Secure cloud-based storage.
Restricted access to client information.
Appropriate access controls.
Secure payment processing.
Confidentiality obligations where applicable.
Appropriate procedures for managing data security incidents.
Access to personal information is limited to individuals and service providers who reasonably require it to perform their duties or deliver our services.
Although we take appropriate precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Where a personal data breach occurs, we will assess the incident and notify the relevant supervisory authority and affected individuals where required by law.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, contractual and regulatory obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
For example:
Client and contractual records
We may retain relevant client and contractual records for up to six years after the end of our business relationship, where appropriate for legal, contractual or legitimate business purposes.
Financial and transaction records
Financial records will be retained for the periods required by applicable tax and accounting legislation.
Email marketing information
We may retain your contact details for marketing purposes until you unsubscribe, withdraw consent or we determine that the information is no longer required.
We may retain limited information necessary to record and respect an unsubscribe request.
Publishing records
Information relating to publishing projects may be retained for as long as reasonably necessary to fulfil contractual obligations, manage ongoing publishing arrangements, maintain appropriate records and protect legal rights.
Enquiries and applications
Information submitted through enquiries and applications will be retained only for as long as reasonably necessary for the relevant purpose.
When information is no longer required, we will securely delete or anonymise it, unless we have a lawful reason to retain it.
12. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and support our marketing activities.
Cookies are small text files placed on your device when you visit a website.
Depending on the technologies enabled on our website, cookies may be used for:
Essential website functionality.
Website performance and analytics.
Understanding visitor interactions.
Remembering preferences.
Measuring marketing campaign effectiveness.
Advertising and remarketing.
We may use third-party analytics and advertising technologies, including Google Analytics and Meta advertising tools, where these have been implemented on our website.
Where required by law, we will request your consent before placing non-essential cookies or using similar tracking technologies.
You can manage your cookie preferences through our website's cookie consent mechanism, where available, or through your browser settings.
Further information about the cookies used on our website may be provided in a separate Cookie Policy.
13. Advertising and Targeted Marketing
We may use online advertising platforms to promote our products, services, publishing opportunities and events.
These may include platforms operated by Meta, Google and other advertising providers.
Where advertising or tracking technologies collect personal information, we will ensure that their use complies with applicable data protection and electronic privacy legislation.
Where required, we will obtain your consent before using advertising cookies or similar technologies.
You may be able to manage personalised advertising preferences through the relevant platform's privacy settings.
14. Use of Artificial Intelligence and Digital Tools
We may use digital tools, including artificial intelligence-assisted technologies, to support certain aspects of our business operations.
These may include content development, research, administrative tasks, marketing and business processes.
Where AI-assisted tools are used in connection with personal information, we will ensure that there is an appropriate lawful basis for processing and that suitable data protection measures are in place.
We will not knowingly disclose confidential client manuscripts, unpublished intellectual property or sensitive personal information to third-party AI platforms without an appropriate lawful basis, suitable safeguards and any necessary contractual permissions.
We remain responsible for ensuring that personal information processed on our behalf is handled in accordance with applicable data protection legislation.
15. Photography, Video and Testimonials
As part of our coaching, publishing, marketing and event activities, we may create or receive photographs, video recordings, audio recordings and testimonials.
Where identifiable individuals appear in promotional photography, video content or testimonials, we will ensure that an appropriate lawful basis applies to the intended use.
Where consent is required, we will obtain it before publishing or sharing the relevant material.
Additional information about photography, recording and promotional usage may be provided through event registration forms, client agreements or separate consent forms.
If you have concerns about the use of your image, testimonial or other personal information, please contact [email protected].
16. Links to Other Websites
Our website may contain links to external websites, platforms and services operated by third parties.
These websites may have their own privacy notices and data protection practices.
We do not control how third-party websites collect or process personal information.
We encourage you to review the privacy notices of any external websites before providing personal information.
17. Your Rights Under UK Data Protection Law
Under UK GDPR, you have certain rights relating to your personal information.
Depending on the circumstances, these may include:
The right to be informed
You have the right to understand how your personal information is collected and used.
The right of access
You may request a copy of the personal information we hold about you.
The right to rectification
You may ask us to correct inaccurate or incomplete personal information.
The right to erasure
You may request the deletion of your personal information in certain circumstances.
The right to restrict processing
You may ask us to restrict how we process your personal information in certain circumstances.
The right to data portability
Where applicable, you may request that certain personal information is provided to you or transferred to another organisation.
The right to object
You may object to certain types of processing, including processing for direct marketing purposes.
Rights relating to automated decision-making
You have rights concerning certain decisions made solely through automated processing, including profiling, where those decisions produce legal or similarly significant effects.
The right to withdraw consent
Where we rely on consent to process your personal information, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights
To exercise any of your data protection rights, please contact [email protected].
We may need to verify your identity before responding to your request.
We will respond within the timeframes required by applicable data protection legislation, normally within one month, subject to any lawful extensions.
18. Your Right to Make a Complaint
We are committed to handling your personal information responsibly.
If you have any questions or concerns about how we collect, use or protect your information, please contact us in the first instance.
Email: [email protected]
Please include the subject line:
Data Protection Enquiry or Complaint
We will investigate your concerns and respond as promptly as reasonably possible.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights.
Information Commissioner's Office
Website: ico.org.uk
You do not need to wait for us to investigate your concerns before contacting the ICO.
19. Children's Privacy
Our website, products and services are primarily intended for adults and business professionals.
We do not knowingly collect personal information directly from children under the age of 13 through our online services without appropriate authorisation where required by law.
If we become aware that we have collected personal information from a child in circumstances that do not comply with applicable legislation, we will take appropriate steps to address the matter.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business activities, services, technology or legal obligations.
Any updated version will be published on our website with a revised date.
Where changes materially affect how we process your personal information, we will take appropriate steps to notify affected individuals where required.
We encourage you to review this Privacy Policy periodically.
21. Contact Information
If you have any questions about this Privacy Policy, your personal information or your rights under data protection legislation, please contact:
IMPOSSIBLE TO IGNORE LTD
Company Registration Number: 17520141
Website: impossibletoignore.co
Email: [email protected]
© 2026 Impossible to Ignore Ltd. All rights reserved.
